30% of your support volume is spam. 30% is "Where is my order?" 30% is "I forgot my password." Only 10% actually requires a human to think. So why are humans reading 100% of the tickets?
AI Classification Layer
We sit an AI model between your email inbox and your helpdesk (Zendesk/Freshdesk). It reads every incoming ticket and acts instantly:
- Deflect: "You asked about order #123. It is currently in Transit. Here is the link." (Ticket Closed).
- Route: "This is a billing issue from an Enterprise client." (Routed to Priority Queue).
- Tag: "Sentiment is Negative. Tagged as 'At Risk'."
Case in Point
"A software company had a 48-hour response time. We implemented auto-triage. Password resets and invoice requests were handled instantly by the bot. Response time for actual technical issues dropped to 4 hours."
Respect Your Agents
Your support team is not paid to be copy-paste robots. Give them the hard problems.
Need an Expert?
Stop guessing. Let our team architect the perfect solution for you.
Book Strategy CallRelated Reading
- Autonomous AI Agents The future of automation beyond Chatbots.
- Monolith First Strategy Why microservices might kill your startup.
- Modern Data Pipelines Airflow, Prefect, and robust orchestration.
- Office Automation ROI Stop manual data entry today.
- The Vanity Metrics Trap Focus on revenue, not just likes.